Refund Policy

Document version: 2026-11-05

• Published policy
• Operator: GettaSYS (a trading name used by an individual operator based in the Republic of Korea)
• Operating country: Republic of Korea
• Effective date: November 5, 2026
• Contact: [email protected]

A refund request may be submitted for every paid GettaSYS transaction processed by Paddle within 14 days of the transaction date or subscription renewal charge. Submitting within 14 days does not mean automatic approval or a guaranteed full refund. Applicable law, Paddle policy, the reason, and service or AI token usage are reviewed case by case. See the Refund Policy for details.

1. Scope and 14-day request window

• Paid GettaSYS transactions processed through Paddle include 15-day pass purchases, initial BASIC or PRO subscription payments, each recurring renewal and separate AI token pack purchases.
• You can submit a refund request for a 15-day pass purchase, an initial subscription payment, a renewal payment or an additional AI token purchase within 14 days of the applicable transaction or renewal payment. No paid product type is excluded from submitting a request solely because of its type.
• The 14-day period is a request window. It does not mean automatic approval or a guaranteed full refund.
• Any more favorable mandatory consumer-protection right or Paddle rule applicable to the customer prevails.

2. Subscription refunds and cancellation

• Cancellation stops future automatic renewal and takes effect at the end of the current billing period.
• A refund request is a separate review of returning money for a particular completed transaction. A refund request does not by itself prove that the subscription has been canceled.
• Requests concerning a 15-day pass, an initial subscription payment or a recurring renewal are reviewed individually based on payment status, usage, technical defects, duplicate or incorrect charges, unauthorized payments and applicable law.
• If a full subscription-payment refund is approved, related paid access may end, and the future renewal state is checked and handled separately.

3. Proportional refund for unused AI token packs

• Each AI token purchase transaction is reviewed independently. When multiple packs are purchased in one transaction, calculation is based on the total tokens granted by that transaction.
• The ordinary refundable token quantity is the number remaining from the selected purchase transaction that is not reserved for an in-progress job and has not already been refunded.
• The proposed partial refund equals the tax-inclusive amount actually paid for the relevant transaction item multiplied by refundable tokens divided by total tokens granted by that transaction, rounded to the currency’s supported minor unit.
• During review, the relevant tokens may be temporarily held. If Paddle approves the refund, the associated tokens are withdrawn; if rejected, the hold is released.
• A mandatory legal right or Paddle decision requiring a full refund prevails over the internal unused-balance calculation.

4. Review criteria and outcomes

• Each request is reviewed under the Paddle Buyer Terms and Refund Policy, payment records, the reason, service or AI token usage and consumption, duplicate billing, billing error, unauthorized payment, material technical defects, and suspected abuse.
• The outcome may be a full refund, partial refund, or decline. Submitting within 14 days alone does not guarantee any particular result.
• When a refund or chargeback becomes final, subscription access, AI Tokens, or other benefits connected to that transaction may be ended or withdrawn.

5. Request routes and information

• You may request a refund using View receipt or Manage subscription in the Paddle transaction email, the support link in a receipt or billing page, or Paddle Buyer Support.
• Where GettaSYS feature, usage, or technical evidence is needed, use in-app 1:1 support or [email protected] and provide the transaction email, date, product, and reason. Do not send card numbers, CVC, or payment authentication data.
• A refund initiated directly through Paddle may still be synchronized to GettaSYS rights and tokens using Paddle’s final status.

In Account management, select View payment history → Payment history → Details & support for the transaction. Enter your reason and select Request refund review. Follow progress in Request status & history. You can also sign in to Payment & refund support on the website to view the same records.

Payment & refund support

6. Processing and records

• Approved refunds are processed by Paddle to the original payment method where possible. The GettaSYS operator does not send a separate direct transfer to the customer.
• Under Paddle policy, an eligible approved refund is processed within 14 days of approval; the customer’s bank or card issuer may require additional posting time.
• Refund cases, amounts, token withdrawals, and administrator actions are recorded only as needed to prevent duplicates, reconcile access, and respond to disputes.

7. Governing documents

This policy operates together with the Paddle Buyer Terms and Paddle Refund Policy. Where they conflict, mandatory law and Paddle’s buyer terms and policy prevail.

• Paddle Refund Policy
• Paddle Buyer Terms

8. Refund amounts, exchange rates and fees

• Refunds are processed for the approved amount. Payment and refund processing costs charged by Paddle to GettaSYS are not automatically deducted from your approved refund.
• Exchange rates and your payment provider’s rules for returning foreign transaction or conversion fees may affect the amount received and when it appears.
  Check the exact amount and whether fees are returned with your card issuer or payment provider.